Covenant Health, a not-for-profit, community owned hospital system in East Tennessee, needed help auditing their 80+ web properties to determine how best to unify and redesign the system of websites.
Our team started with in-depth user research. We performed moderated user interviews and remote task testing to determine the usability of the current websites. In addition to interviewing patients & caregivers, we interviewed prospective doctors and nurses about the employment experience.
We performed a content audit of all websites and found duplicated information across the system. This audit, along with insights from user testing, led the team to decide to unify all the websites under one parent website.
In order to unify all the sites into one consistent experience, we created a design system. This allowed our team to easily scale the new design to accommodate all of the content we we’re combining. This design system creates cohesion and a consistent look and feel for a website that has over well over 1,000 pages. Interested in more of my thoughts on design systems? Read the Article
My Role
User Experience Director